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A Standard File is the authoritative reference document you upload that defines the criteria, controls or clauses you want to assess against (e.g. a published standard, internal policy manual, or regulatory guideline). GrantIQ360 parses this file so your other documents can be automatically benchmarked against it. You must ensure that you have the appropriate usage right of the standard file that you upload.

A Report File is any document (like a draft policy, procedure, or disclosure) you want to assess against the Standard File. The platform analyses gaps and generates a report summarising its alignment.

Any text-based, clause-structured PDF in English. Examples include ISO standards, regulatory guidance, internal policies, supplier codes, and ESG frameworks. If it's structured with sections or numbered items, it will generally work. You must provide your own standard file.

PDFs provide a consistent layout and text extraction pipeline, reducing ambiguity in structure. Other formats introduce variability that can degrade accuracy. For now, please export your documents to PDF before uploading.

General chat tools give quick, shallow answers. GrantIQ360 orchestrates a deep, multi-stage pipeline for clause-level traceability and detailed analysis. This deliberate process trades a few extra minutes for significantly more accurate and reliable results.

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The job continues on our servers. When it finishes, results are stored and accessible from the Job History section of your dashboard. Closing the tab does not cancel processing.

Yes. If a job terminates in a system error state (not user-cancelled), the consumed credit is automatically returned to your balance.

Organisation credits are always consumed before your personal credits when you run a job under that organisation’s context. The platform automatically falls back to your personal balance if the organisation's balance is exhausted.

All files are stored securely in AWS (Sydney region). When you delete a job, the primary content is removed but we retain certain metadata related to the usage statistics. We do not permit AI providers to train on your data under our commercial terms.

No. Reports are analytical decision-support tools highlighting textual compliance gaps. Always have qualified professionals review and finalise interpretations before regulatory submission or contractual reliance.